Refund policy

We want you and your pet to love what you ordered. If something isn't right, we'll make it right.

Damaged, defective or wrong item

Contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund — you won't need to send anything back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. Please contact us first and we'll send you return instructions. Return shipping is paid by the customer. Once we receive and check your return, we'll refund the item price to your original payment method.

For hygiene reasons, used grooming tools, brushes and lick mats can only be returned if they arrived damaged or defective.

Refund timing

Approved refunds are processed within 3–5 business days. Your bank or card provider may take a few extra days to show it on your statement.

Cancellations

You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way to our warehouse — contact us and we'll do our best to help.

How to start a return or claim

Send us a message through our Contact page with your order number. We reply within 1–2 business days.